Refund policy

Thank you for supporting a small farm. We grow, cut, and ship everything ourselves, and we want you to be happy with what you receive. Here is how refunds work for each thing we sell.

Fresh flowers, bouquets, and subscriptions

Fresh flowers are perishable and cannot be returned. If something arrives damaged or is not what you ordered, email us within 24 hours of pickup or delivery with a photo and we will make it right. Subscription pickups that are missed cannot be refunded or rescheduled. If you cannot make a pickup, please send someone in your place.

Event Buckets and Mount Baker Elopement Packages

A 50% deposit is required to hold your date and is nonrefundable. The remaining balance is due 30 days before your pickup date. Because we harvest specifically for your event, orders cancelled within 20 days of your pickup date are not refundable. Cancellations made earlier than that will be refunded minus the deposit. We cannot guarantee specific varieties or colors, only a fresh, seasonal mix that honors your palette as closely as our fields allow.

Events, workshops, and U-Pick tickets

Tickets are nonrefundable but may be transferred to a friend. Just email us their name before the event. If we cancel an event for weather or any other reason, you will receive a full refund or the option to move to another date.

Merchandise

Unworn, unwashed merchandise may be returned within 7 days of purchase for a refund or exchange. Return shipping is the customer's responsibility unless we sent the wrong item.

Gift cards

Gift cards are not refundable or redeemable for cash.

Dahlia tubers

We guarantee each tuber will have at least one eye, a neck, and a body. Some tubers are slower to wake up than others, and not every tuber will show growth right away. Tubers come in all shapes and sizes, and some varieties naturally make smaller tubers. Refunds are not given for small tubers.

Please report any concerns within 7 days of receiving your order, with photos. We cannot be responsible for weather, growing conditions, improper storage, pest damage, tuber performance, or negligence. Refunds are handled case by case and will never exceed the cost of the tuber.

We are inspected by the Washington State Department of Agriculture and have passed inspection to sell tubers. We take every precaution against viruses and disease and discard anything that looks suspicious, but no grower can offer a 100% guarantee.

Sale timing: tubers show as sold out until the online sale opens on February 13, 2027 at 9am PST. Inventory is reset the night before the sale.

Shipping: we ship USPS within the United States only. Shipping is a flat rate based on the number of tubers in your order: one rate for 1 to 3 tubers, one for 4 to 10, and one for 11 or more, shown at checkout. Tuber orders begin shipping April 10, 2027, by zone.

Farm pickup: local pickup is Sunday, April 25, 2027, from 11am to 2pm at the farm, during our in-person tuber sale. Please choose pickup only if you are certain you can make it. Orders not collected at that time will be charged shipping plus a $15 processing fee and mailed to you.

Questions

Email info@bellinghamflowerfarm.com and we will get back to you usually within 48 hours.